FREQUENTLY ASKED QUESTIONS
Have a question that isn’t answered below? Contact Mary’s Home Care & Organization for personalized assistance.
WHAT AREAS DO YOU SERVE?
I proudly serve Shepherd, Mount Pleasant, Midland, Alma, Clare, and surrounding Central Michigan communities. A travel fee may apply to locations outside my primary service area.
WHAT SERVICES DO YOU PROVIDE?
Services include routine cleaning, deep cleaning, move-in/move-out cleaning, laundry and linen care, organization and decluttering, grocery shopping and errands, light meal preparation, and pet care.
HOW MUCH DO YOUR SERVICES COST?
Routine cleaning starts at $105, deep cleaning starts at $165, and move-in/move-out cleaning starts at $200.
Organization starts at $45 per hour, and other household services are priced according to the time, distance, and assistance required.
Every home and household is different. Final pricing depends on the size and condition of the home, requested services, cleaning frequency, pets, clutter, buildup, and any selected add-ons.
DO YOU PROVIDE FREE ESTIMATES?
Yes! Free personalized estimates are available. You may be asked to provide information about your home and submit current photographs so I can prepare an accurate quote.
Submitting an estimate request does not automatically confirm an appointment.
WHAT IS INCLUDED IN ROUTINE CLEANING?
Routine cleaning typically includes dusting reachable surfaces, cleaning kitchen counters and appliance exteriors, cleaning bathroom fixtures, vacuuming, sweeping, mopping, and emptying ordinary household trash.
Your exact cleaning checklist will be confirmed before service.
WHAT IS INCLUDED IN DEEP CLEANING?
Deep cleaning includes routine-cleaning tasks along with more detailed attention to areas such as baseboards, doors, frames, switch plates, bathroom buildup, kitchen buildup, cabinet exteriors, accessible vents, ceiling fans, window sills, and tracks.
Inside appliances, cabinets, windows, blinds, and other specialty tasks may be priced separately.
DO I NEED TO BE HOME?
No. You may provide a key, entry code, or other approved access instructions. Any keys, codes, or private information will be handled carefully and used only to provide your scheduled services.
You are also welcome to remain home during the appointment.
DO I NEED TO SUPPLY CLEANING PRODUCTS?
Mary’s Home Care & Organization can provide ordinary cleaning products and equipment unless something different is arranged.
Please disclose allergies, fragrance sensitivities, delicate surfaces, and product restrictions before your appointment. If you prefer specific products, you may provide them with clear instructions.
ARE PETS OKAY?
Absolutely! Please disclose all pets before service. Friendly pets may remain in the home, but animals that may escape, interfere with cleaning, or become frightened or aggressive should be safely secured.
Pet care may also be added to your appointment when arranged in advance.
HOW SHOULD I PREPARE FOR MY CLEANING?
Before your appointment:
• Provide working entry and parking instructions.
• Secure valuables, medications, important documents, firearms, and unusually fragile items.
• Secure pets when necessary.
• Remove excessive personal items from surfaces or request organization assistance.
• Identify priority areas, delicate surfaces, existing damage, and anything that should not be touched.
DO YOU CLEAN HOMES WITH HEAVY CLUTTER?
Yes. I provide respectful, judgment-free organization and decluttering assistance.
Significant clutter, hoarding conditions, pest activity, mold, biohazards, needles, bodily fluids, or other unsafe conditions require advance disclosure and may need specialized professionals.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Accepted payment methods: PayPal or cash
Unless otherwise arranged, payment is due at the completion of service. Deposits may be required for deep cleaning, move-in/move-out cleaning, large organization projects, or other extended appointments.
WHAT IS YOUR CANCELLATION POLICY?
Please provide at least 24 hours’ notice when canceling or rescheduling.
Cancellations with less than 24 hours’ notice may be charged 50% of the scheduled service price. Same-day cancellations, lockouts, or appointments where access cannot be provided may be charged up to the full scheduled price.
Emergency situations will be considered individually. Any cancellation rights required by law remain unaffected.
WHAT IF I AM NOT SATISFIED?
Your satisfaction matters. Please contact Mary within 24 hours of service with details and photographs, when helpful.
When appropriate, Mary’s Home Care & Organization will arrange to inspect and re-clean the affected area. Concerns reported after other people have entered, used, or altered the area may be more difficult to verify.
HOW DO I BOOK?
Complete the free-estimate form or contact Mary directly at:
Email: maryshomecareorganization@outlook.com
Once your needs, price, and schedule are confirmed, you’ll receive a written service agreement to review and sign before your first appointment.