CLIENT SERVICE POLICIES
Effective Date: 07/31/2026
Mary’s Home Care & Organization provides professional, high-standard residential cleaning and organizational support. These guidelines establish professional standards to ensure top-quality results and a seamless project flow for every household.
QUOTES AND PRICING
Our online rates serve as baseline estimates. Specific costs are determined by square footage, layout condition, specific task requests, visit frequency, pet presence, clutter levels, and transit requirements.
Estimates rely on client-provided details and photos. If the actual workspace differs significantly upon our arrival, we may pause to secure approval for a revised rate before proceeding.
We guarantee no hidden fees; additional tasks will not be invoiced without prior written client consent.
MINIMUM SERVICE FEE
A $100 baseline fee applies to all residential visits unless otherwise specified.
DEPOSITS
A 25% booking deposit may be required for intensive deep cleans, move-out projects, major organization overhauls, or full-day bookings.
This amount is deducted from your final total. Complete details regarding deposit non-refundability or transferability will be shared clearly during the booking process.
PAYMENT
Payments are required per the terms of your project agreement. Generally, full payment is expected upon completion of the residential service.
Accepted methods: PayPal or cash
Out-of-pocket costs for bins, organizers, groceries, parking fees, or haul-away charges are billed separately from labor unless specifically bundled into your flat-rate quote.
RESCHEDULING AND ADJUSTMENTS
You may adjust or cancel your appointment at no cost by giving at least 24 hours of notice.
Last-minute cancellations (under 24 hours) are subject to a fee of 50% of the quote. Same-day cancellations or inability to access the property will result in a charge of 100% of the scheduled service.
We review emergencies on a case-by-case basis. These rules operate in accordance with standard consumer protection and local contract laws.
HOUSEHOLD ACCESS
Homeowners must ensure clear entry via specific codes, keys, or onsite arrival, alongside parking and alarm data.
Mary’s Home Care & Organization handles all access credentials with strict confidentiality. Entry methods are used exclusively for the performance of scheduled cleaning or organizing tasks.
PRODUCTS AND SPECIAL SURFACES
Standard professional supplies are included unless a custom kit is requested.
Clients are responsible for flagging:
• Chemical or scent allergies
• Specific brand preferences
• High-end or fragile finishes
• Pre-existing wear or damage
• Warranty-specific care needs
• Restricted rooms or keepsakes
If we use your provided equipment or cleaners, they must be industry-safe, clearly labeled, and come with manufacturer instructions.
CLIENTS AND PET ETIQUETTE
Please notify us of pets beforehand. Animals that might disrupt the workflow or pose safety risks must be secured in a separate area.
Adult residents are responsible for managing children and other household members to keep the environment safe and efficient.
Mary’s Home Care & Organization strictly provides domestic labor; we do not offer caregiver, nursing, or babysitting services.
SECURITY OF POSESSIONS
We advise storing away cash, fine jewelry, prescriptions, sensitive documents, and high-value fragile displays before our team arrives.
Kindly point out any loose fixtures, wobbly shelving, or delicate antiques so we can exercise extra caution during the cleaning or organizing session.
SAFETY AND LIMITATIONS
Our domestic cleaning scope does not encompass:
• Biohazards, needles, or heavy staining from bodily fluids
• Active pest or rodent problems
• Major structural mold
• Illegal items or hazardous waste
• Industrial chemical spills
• High-reach exterior windows
• Lifting items exceeding 25 lbs
• Unsanitary hoarding that prevents safe movement
• Unrestrained aggressive pets
We reserve the right to exit a site if unsafe conditions are present. We can provide referrals for specialized remediation.
EXPECTED RESULTS
We strive for perfection in every room. Please note that permanent age-related wear, deep grout staining, structural discoloration, and long-term mineral buildup may not be fully reversible through standard cleaning.
We provide professional-grade optimization but cannot guarantee total restoration of old surfaces.
SATISFACTION GUARANTEE
Please communicate any service discrepancies within 24 hours, including photo evidence where applicable.
Mary’s Home Care & Organization will promptly return to address and rectify the specific area at no extra cost to you. This policy complements and does not replace your statutory consumer rights.
DAMAGE AND LIABILITY
Both the service provider and the client agree to disclose any accidental breakage or property loss immediately.
We will document the scene and engage insurance adjusters if the situation warrants. Liability will be assessed based on documented evidence, professional inspection, and current Michigan statutes regarding residential services.
DATA AND MEDIA PRIVACY
Photos may be captured for internal documentation of layout, pre-existing conditions, or to confirm project completion.
Marketing use of 'Before and After' shots is strictly opt-in. We never feature identifying details like house numbers, family portraits, or mail in public promotional content.
Client data collected here is used solely for project management, billing, and scheduling communications.
Mary’s Home Care & Organization adheres to a strict no-sale policy for personal data. We only share information with essential third-party processors (like payment gateways) to execute your service successfully.
Our web host and payment partners operate under their own independent security and privacy frameworks.
RECURRING MAINTENANCE
Regular tidy-up or cleaning schedules remain active until terminated by either party.
We may update rates or windows if the household needs change or if external operating costs increase significantly. You will always receive advance notice of such administrative updates.
FORMAL AGREEMENT
Some custom organizational projects or first-time deep cleans may require a signed work order prior to the start date.
In instances where a signed contract exists, those specific terms will take precedence over these general website policies to the extent allowed by law.
INQUIRIES
For policy clarifications, contact:
Mary’s Home Care & Organization
Email: maryshomecareorganization@outlook.com
Facebook: Mary’s Home Care and Organization
Last Updated: 07/31/2026